JamMan Stereo Thread :: Cannot import any loops???? 

Author

Message

aikuinen

member since: 02/05/2011
messages: 5
 

Hi!

I'm running the latest firmware (downloaded today) of JamMan Stereo, latest Silverlight version, on my Windows XP Professional SP3 machine. Also I have downloaded the latest JamManager software.

I am not able to import ANY wav-files into the JamManager!!!!!

"-----.wav" is not a recognizable audio file and will not be imported" is the message I get ALL THE TIME!!!

What the hell is going on. I've tried different wav-settings and this brings to my mind WHAT ARE THE WAV-settings that are most compatible to JamManager?

My files are CD-audio quality, PCM 44,1 kHz, 16-bit, bit rate 1411 kbps, stereo files...!!!

I have restarted every damn machine, and this still doesnt work!

I have a gig in weeks time that depends on JamMan stereo and I'm not able to upload the files in the library at all.....

is there any help available for this situation?

aikuinen

member since: 02/05/2011
messages: 5
 

I've sent messages straight to support, and no-one answers, no-one answers here either... what kind of customer service is this?

aikuinen

member since: 02/05/2011
messages: 5
 

Yes, I have version 1.1.1.2 of JamManager.
Downloaded new firmware for the JamMan Stereo today.
Installed the latest silverlight.
Still, the same error messages come, "not suitable audio file."

I'm going for the new Boss loopers, the software (JamManager) on JamMan Stereo is not reliable.

HJourney

member since: 05/12/2011
messages: 1
 

I've spent 2 days trying to get this pedal to import loops. I figured out that you need to change your files in iTunes to WAV files but THEN you must put them on the desktop to get them into the JamManager. However, the Damn Jam Manager won't recognize my Jamman via USB port so I can't move the song from the manager to the pedal.

I feel like this company has truly ripped me off from the opening of the box that didn't contain an owner's manual. You have to go on line to read if you want to see it and that is very inconvenient and inconsiderate. Considering how much this thing costs they should at least give a manual in the box.

Even still I followed all the online instructions and it STILL won't recognize the jam man in the jamManager. This is a piece of crap. Considering there is no manual in the box you would think that they would at least put some sort of tutorial on to help out. I'm starting to think that they knew this didn't work when they sold it.
Pissed!

Mike-Mat

member since: 02/02/2008
messages: 5
 

This software locks up almost every time I use it. I was hoping to spend a few hours playing today. Instead I'm wrestling with this software trying to copy 2 files.

ldr71

member since: 01/13/2012
messages: 2
 

tuve los mismos problemas
is not a reconizable audio file and will not be inported
1-)lo pude solucionar renombrando los archivos (rename the files)
en mi caso tenían acento (´) y por esto me aparecia como no valido
2-)otro gran problema de conexion que tuve fue por usar cables usb de mas de 1 metro de largo. Funcionan bien para otras cosas como escaner e impresora. Pero hace inestable la coneccion con jamman stereo
ahora me funciona bien jammanager con windows xp sp3
saludos a todos desde Buenos Aires - Argentina

FranP

member since: 02/15/2012
messages: 5
 

Same mess for me ....this is A SHIT OF SOFTWARE, or NOT COMPATIBLE WITH JAMMAN STEREO !!!

Cannot load or backup any loop ....i'm using wav files, with the laterst SW version.. I tried it with a MAC and with Windows 7 and no one works well

WHAT A JOKE !!! DIGITECH IS NOT PROFESSIONAL

Dear Customer service, you can call me at + 34 686463982 or reach me at fpinyol@cisco.com I'll be happy to change my point of view :)

thanks

bugwahn

member since: 05/29/2012
messages: 1
 

I had the same problem. I exported loops from ableton to put it into the jamman, but the jammanager said it not a recognizable bla bla.
Other wave files were no problem. I tried the same I had to do with Boss rc3, load all the waves into Formatfactory and encode them to waves. Silly, hm? But it worked. These were files from logic. I think it had to do with a certain sub message in the wave files. By the way, I gave back the boss shit. They have a latency, when switching from one loop to the next. 230ms !!! (the support told me the exact number) They knew it since the NAMM but weren't able to fix it.
Except for the loud switches I'm very satisfied. Now, that I solved the problem with the unrecognizable waves. Just copy them on another disc and the jammanager has no problems anymore.

AND FOR YOU FROM DIGITECH:
Your FAQ is a joke
It's a shame, how you ignore your customers!
You should be the one who helps, not the customers themselves

Why don't you put here a list of possible solutions?
like:
1.Check the names
2.Check the endings
3.Check the storrage location and try another
4.Check converting the files with formatfactory or similar prg
5.Or whatdoiknow could be checked...

And if you jammanager won't work in 64bit install the latest silverlight! (this was one of my problems too) I googled for days to find a solution for that. Nothing.

19and85

member since: 06/13/2012
messages: 1
 

I just got this working, was using stereo .wav files.

Make sure your wave file is:
1) MONO
2) Sampled at 44.1k & 16bit
3) a WAVE file with .wav or .WAV as the extension.

Make sure that there is a LOOP.xml file in the folder as well.
Just copying from any other folder will work fine but the rhythm will have that loops tempo, to work out how to change that read:
http://amoebacrunch.blogspot.co.uk/2008/08/hacking-digitech-jamman.html

Kennys1GTR

member since: 07/17/2012
messages: 1
 

Why wont jammanager software connect to update my jamman solo firmware?

MUSIC-MANIC

member since: 08/02/2012
messages: 1
 

Managed to get my loops into Jamman Stereo.

After converting my track to Mono I imported it into the Jamman manager library. Instead of drag and dropping it into the Internal/SD card directory, I copied and pasted. Presto! tracks were there. Didn't need to change file name at all.

Dragging the track into the memory doesn't seem to work.

Hope that helps.

jholl016

member since: 10/02/2012
messages: 1
 

@MUSIC-MANIC

A million thanks! Copy and Paste worked!

Digitech, this guy just saved you. If not for him, I'd probably be returning this product to the store right now.

voidnoise

member since: 01/22/2013
messages: 2
 

Hi,

I too have been having so many problems with this pedal. The software just wont recognize the pedal so I have looked around to find out ways to work with the SD card directly. It seems possible however all examples appear to relate to an older firmware where the folder structure is LOOPXX/LOOP.wav but my pedal produces Phrasexx/PhraseA/phrase.wav. There are some xml files in there but they dont seem to matter. I can succesfully swap phrases that are added by the pedal around with different xml files with no problem. When I try to load my own phrases from my mac the pedal does not recognise anything. I have produced the wav files in logic, audacity and some simple wav editing programs to what I think is mono, 16kb, 44100 specification. Has anyone succesfully managed to add files to the looper via the sd card with this format?

Its a real shame the support is so poor. I get a first email back really quickly asking me to use the software even though I explain it does not work. Then no further emails. If i start making my own looper pedal I might finish it before I get this digitech one to work properly!

silentb

member since: 02/03/2013
messages: 1
 

So, as user '19and85' said, the only thing I can get my JamMan STEREO to work with are MONO 44.1k .wav files. If I import stereo files into Jamman manager it won't play them and they won't transfer over to jamman stereo.

- Does it make sense that the Jamman STEREO, CanNot accept Stereo files? It seems that defeats the whole reason of it being 'stereo'.

If anyone knows if that is the for sure answer, that it only accepts MONO files, let me know, as I upgraded to this Stereo version, for one of the sole reasons that it was supposed to be stereo.

Thanks!

caohung

member since: 04/30/2013
messages: 1
 

Hello everybody,

I'm a newby on this forum. I just acquired the jamman stereo last week and only started to play with it last evening.
It worked just fine; I tried to import a few backtracks (I downloaded on the net) to my SD card. As were in mp3 formats, I converted them into wav files.
Everything worked. Of course, it was quite slow, almost 30 seconds to import one file, but at the end, everything worked fine.

One important thing is that it's better to use Jamman manager software (though it's slow), not try to put directly your files from your pc to the SD card, AND do not insist in using stereo files. It is written that files have to be MONO, so I see no use to insist in doing differently ?

I hope this comment will help. I have succeeded to import 45 songs as loops to my SD card (a Sandisk 8 Gb class 10 SDHC card - Win7). I tested a few. They all sounded good.

Now, it remains to me to learn how to use and exploit it fully.

Best regards to all of you,

CH from Belgium

PS : I was told that initially, there were 10 loops installed on the internal memory of the Jamman Stereo. While testing the pedal, I accidentally erased all of them. Shame on me.
Does anybody have a backup copy of those 10 files ? Thanks in advance.